Shipping policy

Hi, just a couple of quick things before you check out!

We have updated our shipping services and now all apparel and music ships (pretty much) worldwide with tracking at a lower cost.

Any items not received must be reported to us within 60 days of placing the order. Please contact us if something hasn't arrived and we'll figure it out for you. If you do not let us know that you have not received your package(s) within 60 days of your order, sadly we cannot offer refunds or free re-shipments. 

Please ensure that your shipping address is correct. We are not responsible for errors in shipping addresses unless of course, the error is ours.

We are not responsible for tracked orders that get lost or stolen once they are marked as delivered by the shipping service.

Mail is out of our control once it is shipped. 

Note that most apparel items are made to order and will ship from the fulfilment location that is closest to you. Music, zines, and tour stock apparel ships from Canada and is sent out at least once per week. If you order multiple items they may not ship together.

**South America, Central America, Israel, Parts of SE Asia**

We don't want to exclude our friends around the world but if the shipping option available to you states "NO GUARANTEES" you agree that you are taking your chances with shipping. We've had too many lost items, so we need to be clear that shipping to these destinations is a risky business—even with tracking. We will select a shipping service with tracking if one is available for your destination.  We cannot reship (or refund) lost or missing packages even within the 60-day window. Hopefully, you can understand. Thanks!

You can contact us at store@softcult.band. 

updated 2025.02.01