Any parcel that is marked as 'Return to Sender' outside of USA/Canada WILL NOT be re-shipped. The shipping company disposes of these parcels.

All clothing is sent with tracking. To save shipping costs, CDs and Cassettes are shipped by Canada Post and only shipments to the USA have tracking.

If something arrives damaged or we have sent the incorrect product, please use the contact form below.

Please ensure that your parcel is being delivered to a safe, reliable location. We are not liable for any stolen shipments once marked as Delivered.

Exchanges and returns are handled on a case-by-case basis, and will include a re-shipping and handling fee. We reserve the right to deny any request for return or exchange.

Use the contact form below, or email store@softcult.band

Contact form


Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.