FAQ

RETURN TO SENDER
Any parcel that is marked as 'Return to Sender' outside of USA/Canada WILL NOT be re-shipped. The shipping company disposes of these parcels.

TRACKING
All clothing is sent with tracking. To save shipping costs, CDs and Cassettes are shipped by Canada Post and only shipments to the USA have tracking.

DAMAGES + ERRORS
If something arrives damaged or we have sent the incorrect product, please use the contact form below.

STOLEN PACKAGES
Please ensure that your parcel is being delivered to a safe, reliable location. We are not liable for any stolen shipments once marked as Delivered.

EXCHANGES + RETURNS
Exchanges and returns are handled on a case-by-case basis, and will include a re-shipping and handling fee. We reserve the right to deny any request for return or exchange.

QUESTIONS?
Use the contact form below, or email store@softcult.band

Contact form

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.